Product &Services Disclaimer

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Statements made regarding the herbal and natural products offered on this website have not been evaluated by the Food and Drug Administration (FDA) as the FDA does not evaluate or test herbs. This information has not been evaluated by the US Food and Drug Administration, nor has it gone through the rigorous double-blind studies required before a particular product can be deemed truly beneficial or potentially dangerous and prescribed in the treatment of any condition or disease. 

 

The information presented on this site is provided for informational purposes only; it is not meant to substitute medical advice or diagnosis provided by your physician or another medical professional. Do not use this information to diagnose, treat or cure any illness or health condition. If you have or suspect that you have a medical problem, contact your physician or healthcare provider. 

 

The products and services offered on this website are not intended to treat, cure or prevent any illness or disease. If you have or suspect that you have a medical problem, consult with your physician for diagnosis or treatment. Use herbs as per instructions and always watch for any allergic reactions. You should always carefully read all product packaging and labels. Always consult your physician or healthcare provider before using any herbal products, especially if you have a medical problem. 

 

HealHER, LLC and/or its proprietors assume no liability for any injury, illness or adverse affects caused by the misuse and/or use of the information or products presented on this website. 

 

All ingredients used in the manufacture of our health and wellness products are FOOD GRADE and of plant origin. All ingredients are classified as GRAS (Generally Recognized As Safe). No synthetic colors, dyes, fragrances or additives are added to any product. 

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Shipping Information Disclaimer

It is the Customer's responsibility to ensure that all shipping info is correct before submitting a final order. 

HealHER, LLC is not responsible for packages that are undelivered or delivered to a location other than the one indicated, provided that the shipping address is correct on the order invoice.

Returned packages can be re-shipped for the initial shipping fee paid by the customer. 

Packages that are returned due to incorrect shipping address will pay fees to hello@thehealher.com through PayPal or a personalized invoice can be sent and paid directly through WIX.

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UPDATE: Due to the recent processing and shipping changes, HealHER will now solely ship all items through UPS only

 

Order processing and fulfillment times are currently ranging between 10-14 business days. After order has been fulfilled, tracking number info will be provided via email and are mailed through the United Postal Service (UPS). Once orders are shipped and tracking numbers are issued via email, HealHER, LLC, is not responsible for lost or stolen packages (including labels not scanned by  UPS). Product arrival time may range from 10-14 business days after shipping. Please note, due to the COVID-19 Pandemic, additional shipping delays may occur. Please note, HealHER, LLC, is not responsible for shipping delays. 

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PRE-SALE Shipping Information Disclaimer

All items set as/offered as "PRE-SALE" will have their own shipping terms/conditions which will be notated under each product description. Most items will begin shipment within 3-4 weeks. By purchasing such items, you are confirming that you are in agreement to such terms. 

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 Lost or Stolen Packages 

All orders are insured under the shipping carrier. HealHER, LLC is not responsible for packages lost or marked delivered by United Postal Service (UPS). If you suspect that your package has been stolen, and the tracking number associated with your order says delivered, please contact your local UPS and file a claim. 

Please let me know if your package was lost so that I may assist with your claim however I can to help retrieve your items, and/or refund. In your email, please include your claims number from UPS. 

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Return Policy

All sales are final. 

The Healing Homegirl Merchandise/Apparel: Please review sizing information/chart prior to purchase to ensure accurate size. If you any questions regarding sizing, please feel to reach out via email at hello@thehealher.com. All clothing is unisex sizing. No exchanges can be made after purchase. 

 

HealHER Spiritual Shop Items:  All other items: All sales are final. Due to the nature of our apothecary items, teas, steams, crystals, etc., no refunds and/or exchanges can be made.

All shipments receive tracking-numbers and are mailed through the United Postal Service (UPS). Once orders are shipped and tracking numbers are issued via email, HealHER, LLC, is not responsible for lost or stolen packages (including labels not scanned by UPS)

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How may I check the status of my order?

Please ONLY inquire about the status of your order if twenty-one (21) days or more has passed since your order was originally placed. Please email HealHER, LLC directly at hello@thehealher.com .

 Please allow two (2) business days for a response to your inquiry.

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*A business day is considered every official working day of the week: Monday through Friday, excluding Holidays.

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CANCELLATIONS

Orders may ONLY be cancelled for a full refund within 1 hour of your purchase.

·       If your order was placed via PayPal, your funds will be returned to you in the same fashion.

·       If your order was placed via credit card through WIX Payments, once the funds have cleared, your funds will be refunded to your card.